Refund & Returns Policy
When you're entitled to a replacement or a refund
Because every Diffrun book is personalized and printed to order, our policy focuses on product quality. Here's exactly when you're entitled to a replacement or a refund.
Damaged or Defective Orders
If your order arrives damaged, defective, or misprinted, you are eligible for a free replacement or a full refund. Email us at support@diffrun.com within 14 days of delivery with your order number and a photo of the issue.
Refund Timing
Approved refunds are processed to your original payment method within 7 business days. Some banks or payment providers may need up to 14 business days for the funds to appear. If an approved refund hasn't arrived after 14 business days, contact support@diffrun.com.
Personalized, Made-to-Order Items
Because each book features your child's name and photos and is printed on demand, we cannot offer refunds for change of mind once an order has been approved or auto-approved for printing. Please review your preview carefully before approving.
Cancellations Before Printing
Changed your mind before printing begins? You can cancel for a full refund within the cancellation window. See our Cancellation Policy for the steps.
Need Help with a Refund or Replacement?
Our support team is here to help. Include your order number — and a photo if your book arrived damaged — so we can resolve it quickly.
Contact SupportAverage response time: 2–4 hours
Effective Date: September 18, 2026
